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Lotus Yachts Cancellation & Refund Policy

Welcome to Lotus Yachts, where your luxury yacht experience in the breathtaking waters of Istanbul is our top priority. We understand that plans can change, which is why we've crafted a customer-friendly cancellation and refund policy. Our aim is to ensure that your experience with Lotus Yachts, whether it's a serene Bosphorus cruise or a surprise proposal on a yacht, is seamless and enjoyable.

Istanbul Bosphorus Tours Cancellation and Refund Policy

When making a reservation, once the full amount specified at the time of reservation is paid via website or by bank transfer/EFT, an email will be sent to the buyer by Lotus Yachts confirming that your reservation is finalized.

Your reservation cancellation is accepted under the following conditions:

You can cancel your yacht reservation without any fee deduction up to 7 (seven) days before for Bosphorus cruises.

If there is less than 7 (seven) days remaining until the service is provided, withdrawal or cancellation is not possible.

You have the right to withdraw from your yacht reservation within the day you place the order, provided that the reservation is not for the same day or the next day, and no deduction will be applied.

In case of cancellations, the refund will be made within 30 days after the cancellation date.

In case the service paid for cannot be provided due to a valid reason, the person who made the reservation will be informed without delay. The person who made the reservation may be offered a similar service if they wish. They can choose this option or decide to forgo the service they wanted and request a refund.

Cancellation or Refund Conditions Due to Weather

Bosphorus yacht tours are generally not affected by weather conditions. Our yachts are equipped with transparent tarps that protect against rain and wind, ensuring that tours proceed as planned even in rain or snow.

However, in rare cases of severe storms, our captains may suggest rescheduling the date or time. Postponement of the tour is only considered if the captain deems it unsafe to proceed; otherwise, tours continue as planned.

Blue Voyage Cancellation and Refund Policy

Full refund till 6 months before the tour date.

50% refund or postpone the tour between 3-6 months before the tour.

No refund, postpone is available between 1-3 months before the tour.

In last 1 month no refunds or postpone.

Your peace of mind is important to us at Lotus Yachts. Whether you're planning a Bosphorus boat tour, renting a yacht for a special occasion, or simply exploring the beauty of Istanbul from the sea, our cancellation and refund policy is designed to be transparent and accommodating. We are committed to providing exceptional service and unforgettable experiences on every Istanbul boat rental.

Contact us!

Lotus Yatçılık Turizm Gıda Ticaret Limited Şirketi


Office: Hasanpaşa Mah. Nabizade Sok. No:82/1 Kadıköy/İstanbul

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Opening Hours

8:00 am – 10:00 pm

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